RETURNS INFO

Please use the returns label on your invoice and send it back to us within 14 days of the day of delivery.

CAN I RETURN MY ITEM FOR A REFUND

If you are not happy with your item, we will accept your return and offer you a full refund where our returns policy has been met. PLEASE NOTE: Any item marked as 'Handmade' cannot be returned for a refund.

CAN I EXCHANGE MY ITEM

Unfortunately we do not offer exchanges at present. 

RETURNS POLICY

Your return will be accepted if:

  • All original labels, tags and security ribbon are attached and have not been tampered with

  • The item has not been worn, used, damaged

  • The item has been posted back within 14 days of receipt

Your return will not be accepted if:

  • The item is marked (e.g. with fake tan, deodorant, make-up)

  • The item is returned in a state where it cannot be resold

  • The item has been worn, used or damaged

  • Any labels, tags or security ribbon have been removed or tampered with

  • The item was returned after 14 days of receipt

Postage:

  • If your return is not accepted, the item will be returned to you and you may be charged the return postage fee

  • Buyer is responsible for return postage costs

  • Please obtain proof of postage

  • Please return at your local post office with a signed-for service and ask for a tracking ID

  • We are not responsible if the item does not reach us

  • For international returns please ensure you have proof that you returned the item within 14 days of receiving it

  • Please ensure your order number is clearly labelled in your return package

  • Please mark the outside of the package with ‘Returned Goods’ and declare the value as very low

 

WHAT HAPPENS NEXT

  • An email notification will be sent to you once we receive your return

  • Processing of the return can take around 2-4 working days

  • Refunds will be made immediately after processing and should show in your account within 10 days (depending on your bank’s timescales)

  • Please allow up to 21 days for international returns to reach us

CAN I GET MY SHIPPING COSTS BACK

We cannot reimburse any original shipping fees or return shipping fees. We currently do not offer free returns. 

CONTACT US

If you have any questions please contact us at info@fromtheoffset.com

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delivery info

uk tracked - £2.99

next working day - £6.99

europe - £9.99

rest of world - £9.99

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